Terms and Conditions

You must be at least 18 years old to create an account or use the Services. By creating an account, you represent that you meet this requirement and that you have the legal capacity to enter into these Terms.

XPET is a personalized pet health management platform. Depending on the features you use, the Services may allow you to:

• create profiles for your pets;
• upload and store genetic, breed, trait, oral-health, and microbiome reports from pet DNA testing providers;
• upload or receive veterinary health records, including blood-test and other lab results;
• log and track diabetes and glucose monitoring data manually and, where supported, through integration with continuous glucose monitors (CGMs) or other connected devices;
• view trend charts, threshold-based alerts, and AI-generated insights and recommendations based on the data above; and
• manage a subscription for premium features.

The Services are informational and organizational tools. They are not a substitute for professional veterinary care. See Section 8 for important limitations.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at support@xpet.technology if you suspect unauthorized use. You agree to provide accurate information when creating your account and pet profiles and to keep it up to date.

You retain ownership of the data, files, and records you upload or otherwise provide to XPET, including genetic reports, veterinary records, glucose logs, and any other content associated with your pet's profile ("Your Content").

By uploading or submitting Your Content, you grant XPET a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, parse, analyze, and display Your Content solely to (a) provide and operate the Services for you, (b) generate the insights, trends, and alerts you request, and (c) as described in our Privacy Policy, including the creation of de-identified or aggregated data used to improve the Services. This license ends when you delete Your Content or close your account, except to the extent a copy is retained as required by law or as described in our Privacy Policy.

You represent that you have the right to upload Your Content — for example, that a report was lawfully issued to you or your pet, or that you are authorized to share veterinary records you upload on a pet's behalf.

XPET uses automated processing, including AI, to generate personalized insights, summaries, trend analyses, risk indicators, and recommendations from Your Content ("Generated Insights").

Nothing in this section or Section 4 transfers ownership of the platform, methods, or technology used to generate Generated Insights. Generated Insights are provided as is for informational purposes and are subject to the disclaimer in Section 8.

You agree not to:

• use the Services for any unlawful purpose or in violation of these Terms;
• upload content that is fraudulent, or that you do not have the right to upload, for example another person's pet records without authorization;
• attempt to reverse-engineer, scrape, or interfere with the Services or their underlying models and infrastructure;
• use automated means to access the Services except through interfaces we provide;
• misrepresent your identity or your relationship to a pet's records; or
• use the Services to make veterinary or medical decisions in place of consulting a licensed veterinarian.

We may suspend or terminate accounts that violate this section.

The Services may allow you to upload reports from third-party pet DNA testing providers, connect veterinary clinic record systems, or integrate with third-party devices such as continuous glucose monitors ("Third-Party Services"). XPET does not create, manufacture, verify, or control Third-Party Services and is not responsible for their accuracy, availability, or performance. Your use of Third-Party Services may be subject to additional terms from those providers.

Where a connected device, such as a CGM, is used with the Services, additional device-specific disclosures and limitations will be presented to you at setup and are incorporated into these Terms.

The Services, including all trend charts, alerts, and Generated Insights, are provided for informational and organizational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and they do not constitute veterinary advice.

Always consult a licensed veterinarian before making decisions about your pet's diagnosis, treatment, medication, including insulin dosing, or care.

XPET parses and displays data from files you upload or that are shared by third parties, such as veterinary clinics or DNA testing providers. While we take reasonable steps to process this data accurately, we do not guarantee the accuracy, completeness, or timeliness of any parsed, displayed, or Generated Insight. Always refer to the original source report or your veterinarian to confirm any result that will inform a care decision.

XPET currently offers the Services under a freemium model: certain features are available at no cost, and additional features are available through a paid subscription ("Premium"). We may change which features are free or Premium at any time, with notice where required by law.

If you purchase a Premium subscription, the following applies:

You may close your account at any time through your account settings or by contacting support@xpet.technology. We may suspend or terminate your access to the Services if you violate these Terms, pose a security risk, or as otherwise permitted by law. Upon termination, your right to use the Services ends; Sections 4–5, 8–9, and 13–18 survive termination. Our handling of your data after account closure is described in our Privacy Policy.

The Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of data. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any Generated Insight will be accurate or complete. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

To the maximum extent permitted by law, XPET and its officers, employees, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising from or related to your use of the Services, including any harm to your pet arising from reliance on trend data, alerts, or Generated Insights.

Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold XPET harmless from any claims, damages, or expenses, including reasonable attorneys' fees, arising from your violation of these Terms, your misuse of the Services, or Your Content, except to the extent caused by XPET's own breach of these Terms.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, except where the arbitration agreement above applies. Where a dispute is not subject to arbitration or a party has opted out, the parties consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California.

We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, provide additional notice, such as an in-app notification or email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.